Privacy Policy

We understand how important your privacy is. This Privacy Policy explains how we collect, use, and protect the information you share with us through the Taken app (the "App"). Taken App Private Limited ("Company"), incorporated under the Indian Companies Act, 2013, with its registered office at 5th Cross, 30th Main, HSR Layout, 1st Sector, Bangalore, Karnataka 560 102, operates this App.

Your privacy is our highest priority. By accessing or using the App, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. We may update this policy occasionally, and any changes will be posted on the App with the updated effective date. If you disagree with any part of this policy, please stop using the App immediately.

This policy is designed to comply with applicable privacy laws, including the European Union's General Data Protection Regulation (GDPR), where relevant.

The information we collect through the App is used solely to provide and improve our services. We do not sell, rent, or share your personal data in any way not described here.

Information We Collect

In order to provide the variety of services available on the Taken App (the "Services"), we may need to collect certain personal information from you. This information generally includes the following:

Active Collection

This refers to information you actively provide when you:

• Register on the App
• Browse or interact with features on the App
• Request demos or other information
• Make payments via our payment gateway
• Share details about yourself (such as your interests, preferences, and the type of people you wish to meet)
• Upload content such as written information, audio, or video clips

Examples of actively collected data include your name, contact details, photos, audio/video recordings, career information, education, and bio.

Passive Collection

This refers to information we collect automatically through technology like tracking codes, cookies, or similar tools to understand how you use the App. This helps us improve your experience and the functionality of the App.

Examples include:

• The URL of the website you visited before or after the App
• Your device's browser type and IP address
• Usage patterns and demographics

Note: We do not actively collect personal information from visitors who do not register or use our Services, but some parts of this Privacy Policy still apply to them.

Details on Actively Collected Information

• Contact Information: If you reach out to us directly, we may collect your name, email address, phone number, and message content. During registration, we collect your name, email, phone number, profile photos, chats, and any attachments you share.
• Photo Verification: To prevent fake or duplicate accounts and ensure a safe community, we may request you to upload a photo for verification. We may also collect government-issued ID proofs solely to verify age, which are deleted immediately after verification.
• Sexual Orientation & Preferences: You may share your gender identity, sexual orientation, and preferences to help us personalize your experience.
• User Interactions: We process your chats and interactions on the App to maintain safety and enforce our content moderation policies.
• Surveys & Feedback: Occasionally, we may invite you to participate in surveys, provide testimonials, or join marketing campaigns. Participation is optional and you will be informed at the time of contact.
• Other Information: We may collect technical information such as your IP address, device MAC ID, browser type, and timestamps during your use of the App.

Details on Passively Collected Information

We use standard server log files that automatically record visitors' information when they access websites. This includes IP addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring/exit pages, and clicks. This data is not linked to personally identifiable information and is used for analyzing trends, administering the site, tracking user movements, and gathering demographic information.

With your explicit consent, we may collect your geolocation (latitude and longitude) from your device to help show you real users nearby.

Your Responsibilities and Data Retention

You provide all information voluntarily and at your own risk. While we take strong measures to protect your data, we cannot guarantee absolute security against data loss or theft.

We retain your data only as long as necessary to provide the Services, meet legal obligations, resolve disputes, enforce agreements, prevent fraud, or pursue legitimate business purposes. Even after you delete your account, some data may be retained temporarily to comply with legal requirements.

Please ensure the accuracy of the information you provide. If your information changes or is incorrect, notify us promptly at support@taken.today. Providing false or incomplete information may lead to restrictions or disabling of your account.

If you wish to stop using the App, delete it, or withdraw consent for data processing, please notify us at support@taken.today. Upon discontinuation or withdrawal of consent, we will retain your data only as required by law and then permanently erase it.

User Rights Regarding Your Data

• Access and Portability: If you have provided any personal information on the App, you can request a copy of the data we hold about you. This includes any information you have shared with us. To do so, please send your request to support@taken.today.
• Correction and Deletion: You can also request that we correct or erase your personal data.
  • To update your account information, log in to your account and make changes under the "Account" settings.
  • To delete your account and all associated data, use the "Delete Account" feature within the App. We will respond to such requests promptly and in accordance with applicable law.
• Communication Preferences:
  • You may manage your email preferences in your account settings to stop receiving unwanted emails.
  • We may send you text messages through SMS or WhatsApp or other communication channels for service-related purposes such as OTPs and verification. You will receive marketing or promotional messages only if you have explicitly consented to them.
• Data Retention: We retain your personal data as long as your account remains active or as necessary to provide you with the Services. We may also keep certain information to comply with legal obligations, resolve disputes, or enforce agreements.

How We Use Your Personal Information

• Providing Services: We use your data to enable you to use the App's features, including connecting with other users, recommending matches, and displaying your profile to others.
  • Please be cautious about the information you share publicly; avoid sensitive details such as your full name, address, credit card info, or government IDs on your profile, as sharing such data carries risks.
• Communication: We use your contact details to communicate important information about the App and Services, including customer support, updates, and marketing messages.
• Moderation and Safety:
  • We use automated tools and human moderators to review profiles, photos, messages, and other content to ensure compliance with our Terms of Use and Privacy Policy.
  • Accounts or messages that violate our policies may be warned, restricted, or blocked. We reserve the right to suspend or terminate accounts for policy violations.
• Improving Services: We analyze how you use the App to improve existing features and develop new ones, ensuring a better user experience.
• Security: Your information may be used to protect our users, the Company, and the integrity of the App from fraud, abuse, or other harmful activity.
• Marketing: With your consent, we may send promotional materials, special offers, and updates about new features or products.
• Transactional Communications: We may contact you via email, SMS, WhatsApp, or other online platforms to keep you informed about your account and our Services.
• Legal Compliance: We will use your information only as permitted by law.

How We Share Your Data

• With Other Users: To enable connections and interactions, your information may be shared with other users of the App.
• With Service Providers: We may share your data with trusted third-party service providers who assist us in delivering the Services, such as payment processors and communication platforms.
• Legal Requests: We may disclose your information if required by law, such as in response to a court order, subpoena, or request from government authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner.

Additional Information for California Users

• Definition: "Personal Information" in this section is as defined by the California Consumer Privacy Act of 2018 ("CCPA"), excluding information specifically exempted under the law.
• No Sale of Personal Data: We do not sell your personal information in any form. However, we may use the personal data you provide for internet-based targeted advertising of our own services.
• No Financial Incentives: We do not offer financial incentive programs to our users for their personal information.

Security of Your Information

• We limit access to your personally-identifying information to employees, contractors, and affiliates who need it to provide the Services and have agreed to keep it confidential.
• We implement industry-standard security measures to protect your data during transmission and while stored on our systems.
• Despite our efforts, no security system is completely foolproof. We cannot guarantee absolute security of your information.
• The Company is not responsible for breaches caused by users or third parties circumventing security or privacy settings.
• You are solely responsible for safeguarding your login credentials. We do not have access to your password.
• If you suspect unauthorized use of your account, please contact us immediately at support@taken.today.
• We are not liable for unauthorized disclosures or security breaches caused by events beyond our reasonable control, such as hacking, government actions, or technical failures.

Cookie Policy

• A cookie is a small file stored on your device that helps analyze web traffic and improve user experience.
• We use cookies to track usage of the App to improve its functionality and performance. All data collected is used only for statistical analysis and is anonymized.
• Cookies may store your name and email during your active session for convenience but are deleted when you clear your browser data.
• We do not control cookies placed by third-party websites linked within the App and are not responsible for their privacy practices.

Third-Party Sites

• Links to third-party websites may appear on the App, but these sites are not controlled by us.
• Our Privacy Policy does not apply to those external sites.
• We are not responsible for any misuse of your data by third-party websites.
• Third-party advertising companies may serve ads on our App and may collect non-identifiable information about your visits to serve relevant ads.

Social Media Features

• The App includes social media tools like WhatsApp, Facebook buttons, Google and Apple Logins, and sharing widgets.
• These features may collect your IP address, browsing data, and use cookies to function.
• Social Media Features are either hosted by third parties or directly on the App, and their privacy policies govern data collection, not ours.

Our Policy Toward Children

• The App and Services are available only to persons aged 18 years or older.
• Persons under 18 may use the App only through the account of a parent or legal guardian.

Redressal of Grievances

• If you have any questions, concerns, or complaints about the App or how your data is handled, please contact our Grievance Officer at support@taken.today.
• We will aim to acknowledge your complaint within 24 hours and aim to resolve it within 15 days.
• If we need more information from you to address the grievance, we will notify you promptly.

Miscellaneous Provisions

Force Majeure

The Company shall not be liable for any failure, delay, interruption, or cessation in the performance of its obligations under this Privacy Policy caused by events beyond its reasonable control, including but not limited to earthquakes, floods, fires, storms, natural disasters, acts of God, war, pandemics, terrorism, armed conflicts, labor strikes, lockouts, or boycotts. The Company reserves the right, at its sole discretion and without prior notice, to suspend or discontinue the operation of the App and the provision of the Services.

No Waiver

Any delay or failure by the Company to enforce any right or provision of this Privacy Policy shall not be construed as a waiver of such right or provision.

Notices

All notices between the Company and Users must be in writing and in English. Notices from the Company to Users shall be sent via email or prepaid internationally-recognized courier to the email address or mailing address provided by the User at registration, or to any updated address notified by the User. Notices from Users to the Company shall be sent to the following contact:

Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India, specifically those applicable in the State of Karnataka. By using the App, you consent to the exclusive jurisdiction and venue of the courts located in Bengaluru, Karnataka, for any dispute arising out of or relating to this Privacy Policy.